CUSTOMERENGAGEMENT
At the International Code Council, our members and customers are our highest priorities, driving us to deliver exceptional customer experiences. In 2023, we welcomed new members and chapters into our community. We introduced opportunities for mentoring, networking and professional development, empowering building safety professionals to advance their careers. Our new learning management system and ICC Learn Live webinars provided new ways to expand industry knowledge, and we celebrated the accomplishments of our members, including 70 new master code professionals. Additionally, we expanded our support for jurisdictions in accessing federal grant opportunities. The Code Council is proud to champion its thousands of members as they diligently work to ensure our safety. Here’s a review of how we engaged with and supported our members and customers throughout 2023.
Highlights
Customer Success
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The Code Council was a recipient of a FY 23 RECI grant award to develop a code administration/enforcement digitization roadmap and a supporting toolkit of digital tools, trainings and other resources initially focused on New York State, but with national applicability.
The Code Council supported more than 50 jurisdictions with grant applications for FEMA’s BRIC FY23 application cycle. Dedicated staff offered 1:1 technical federal funding assistance to members, and launched a new training program, Grant Basics for Code Officials.
Established a grant assistance program to support members in accessing federal grants to support code adoption and implementation. Successfully secured 8 grants from the U.S. Department of Energy.
The Code Council’s Pandemic Task Force (PTF) in collaboration with the National Environmental Health Association (NEHA), published the Pandemic Task Force Consolidated Best Practices Guide.
Legislature Highlights
The Illinois legislature cleared a historic bill to strengthen community resilience statewide by requiring all Illinois jurisdictions to update to the International Building Code®, International Residential Code® and International Existing Building Code®.
The Colorado Governor signed bill SB23-166 that established a Wildfire Resiliency Code Board to adopt a statewide minimum code for fire-resistant construction and defensible space in Colorado’s wildland-urban interface (WUI) areas.
Membership
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Professional Development
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Renewed
Master Code Professional (MCP™) is the highest level of certification the Code Council offers as it requires and demonstrates a commitment to the profession, diverse knowledge of codes and a high level of self-initiative. Congratulations to the 70 dedicated individuals who earned their MCP certification in 2023.
Digital Codes for Exams was launched to provide content access to exam takers.
We launched two inaugural training cohorts to establish our new ICC Authorized Instructor credential. This initiative aims to enhance the training skills of our staff, contractors, chapters and other partners.
We successfully implemented a new state-of-the-art Learning Management System (LMS) to host online training for the Code Council, Winns CE and SKGA.
We enhanced and updated our ICC Learn Live offering, allowing our clients to obtain their continuing education units (CEUs) across a broad spectrum of building and construction safety topics covered in weekly midday webinars.
Technical Training Program improvements included updating the International Residential Code® content to 2021 and making the program a fully interactive self-paced experience.
Launched the updated edition of When Disaster Strikes and made the materials available to Code Council chapters via a licensing agreement for local delivery.
